Company Policies

Placing an Order is Easy!

You can e-mail, mail, fax or phone your order in. However to ensure accurate order completion we highly recommend that you submit your order in writing. Apex will not be held responsible for incorrect orders not submitted in writing.

The following information is required when ordering:

  1. Company name
  2. Phone number
  3. Billing address
  4. Shipping address
  5. New or Reorder
    For reorders please provide:
    Design number, previous order number, or invoice number.
    For new orders please provide:
    Style, size, product, material colors and quantity.
  6. Shipping method

We have an online order form you may also use.

Order Minimums

We have a $20 minimum order for Digital Transfer logos and a 1 piece minimum for all other CAD mateirals. We cut exact quantities for every order. We do recommend ordering a couple extra to accommodate reorders by your customers.

Changes to Orders

Due to how quickly orders move through our system we may not be able to change an order once it is placed. We will make every effort to accommodate requests for order changes, however, customers will be responsible for any work already completed. We may require a new order to be submitted for the changes if the original order is already completed. We will let you know what charges apply.

Payment and Terms

All new accounts are prepaid, credit card or COD. Net 30 terms will be granted only after approved credit application and personal guarantee. Interest will be applied to any accounts over 60 days past due at a rate of 1.5% per month. Any account past due 60 days will have any orders held until account is brought current. Any accounts repeatedly delinquent will be returned to COD status.

Estimates

Apex is happy to provide any customer with an estimate free of charge. We do request that you provide as much information as possible when requesting an estimate. The more accurate the information provided to us the more accurate we can be when estimating any particular design. Final prices will be based on final art and size.

Contact and Shipping

Call us toll free at 1-877-935-7766 or fax to 763-441-8417
Local phone: 763-241-4634
E-mail: orders@apexemb.net

Mail or ship orders to:

APEX
6361 Sunfish Lake Ct. NW, Suite 300
Ramsey, MN 55303

All orders are FOB Ramsey, MN. We prefer to ship UPS. We can also ship FedEx, courier, or you may arrange to pick up orders. Apex will not be held responsible for any delivery that is delayed or lost by a freight carrier.

Production Times

Roll goods ordered by 3PM central standard time, if in stock, will ship the same day. Call about production times for all digital print product and CAD material designs both custom and stock. Production schedule varies with the time of year and complexity of the design. We do offer a rush service at a nominal fee.

We do request that all rush orders be confirmed verbally to guarantee that our schedule can accommodate your request.

Returns

We do not accept returns on any custom cut goods.

For roll goods, call for a return authorization number within 5 working days of receipt.

Billing and Order Errors

We must be notified within 5 days of receipt of order regarding any errors. Apex limits it's liability to our products and will not be held responsible for any garments decorated or damaged due to an order that was produced incorrectly.

Prior to decorating your garments, please confirm all design colors, spelling, size, and correct layout.

In regard to billing discrepancies, Apex must be notified of errors within 10 days of receipt of invoice.

Copyrights

Apex indemnifies itself from responsibility of misuse of any copyrighted designs. It is the customer's responsibility to make sure they have the proper authority to use any logo submitted. Any and all logos we display are the property of their respective owners and are merely representative of the type and quality of the work we can provide. Apex will request proof of proper authority in any situation we deem necessary. Apex is firmly commtted to protecting any and all copyright laws.